The 'warranty term’ of 60 days is the maximum length of time that we would expect significant faults to arise within for these faults to be determined as a manufacturing faults. Proof of purchase is essential for all warranty claims.

Warranty does not cover neglect, wear and tear, lost items, bent items, accidental damage, tarnish, contact with chemical substances such as creams, perfumes, oils, cleaning products or acidic skin types which may cause discolouration.

Scratches are not considered a manufacturing defect as they occur with everyday wear.

Outside of the 60 days warranty timeframe, there are potentially many other factors that may contribute to and result in the damage of our delicate, handcrafted products. This includes, but is not limited to potential wear and tear, factors like proper storage, care or cleaning, heat exposure, or moisture exposure.

  

To ensure that you are taking the best care of your jewellery, please read our jewellery care guide here.

 

If you have a faulty item, please contact us here or at coni.creations@outlook.com and include your full name and order number. Please also include a description and photo of the faulty jewellery. 

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If you require a repair after the offered 60 days warranty period we will require a small repair fee and return postage costs will fall to the responsibility of the customer.

Please contact us at coni.creations@outlook.com if you require any further information on our warranty.

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